Privacy Policy

This privacy policy explains how Digital Reach MY ("we," "us," or "our") collects, uses, and protects your information when you use our online platform and services.

Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our site or otherwise contact us. The personal information that we collect depends on the context of your interactions with us and the site, the choices you make, and the services you use. This may include:

• Contact Data: Name, email address, phone number, and similar contact information.
• Usage Data: Information about how you use our site, services, and communications.
• Technical Data: Information about the device and internet connection you use to access our site, such as IP address, browser type, and operating system.
• Communication Data: Content of communications when you contact us directly.

We also collect certain information automatically when you visit, use, or navigate the site. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our site, and other technical information. This information is primarily needed to maintain the security and operation of our site, and for our internal analytics and reporting purposes.

How We Use Your Information

We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, or your consent. We use the information we collect or receive:

• To provide and manage our services: To deliver the services you request and manage your account.
• To improve and develop our site and services: To understand how our site is used and to develop new features and offerings.
• To send administrative information: To send you service-related information, updates, and support notices.
• To send marketing and promotional communications: If you have opted in, to send you information about our services. You can opt-out at any time.
• To respond to inquiries and offer support: To answer your questions and provide assistance.
• For security and fraud prevention: To protect our site and services from security threats and fraudulent activity.
• To comply with legal obligations: To meet our legal requirements and cooperate with law enforcement.

How We Share Your Information

We only share and disclose your information in the following situations:

• With your consent: We may disclose your personal information for any purpose with your consent.
• To comply with laws: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• To protect our rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
• With third-party service providers: We may share your data with vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. These third parties are obligated to protect your information and use it only for the purposes specified by us.
• Business transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

How We Protect Your Information

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

How Long We Keep Your Information

We keep your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy, unless otherwise required by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• The right to access: You have the right to request copies of your personal information.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal information, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal information, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

Cookies and Other Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is provided in our separate Cookie Policy (if applicable) or within the cookie consent banner on our site.

Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

Contact Us

If you have questions or comments about this policy, you may contact our data protection officer by mail at:

Digital Reach MY
10 Jalan Sultan Ismail
Level 25
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur 50250
Malaysia